To activate a dormant Equity Bank Kenya account, you only need to visit any Equity Bank with your original ID card and a copy of your KRA PIN certificate. The Equity Bank assistant will then help you in activating the account.
If you find yourself in a situation where money has been sent to your dormant account and need to access the money. Let me take you through the steps you need to follow.
How to activate a dormant Equity Bank account
These are the steps that you need to follow.
- Visit any equity bank branch around you with an original ID card and a copy of your KRA PIN certificate.
- At the reception, you will provide your original id and you will be redirected to the inquiries desk.
- The customer care personnel will give you a reactivation form.
- Fill in the form with the required information.
- If you do not remember your account number, just tell the assistant “I forgot my equity bank account number”. He/she will check for you and write for you on a piece of paper to fill on the form.
- Once you complete filling the form, they will verify the information and reactivate the account for you.
Read Also: How do I request an Equity Bank statement?
That is the only way to activate a dormant account, if you had the question “How do I activate my dormant account online?” then the answer is there is not yet an online service for the same from the Equity Bank. At the same time, the bank needs to authenticate the identification card and ownership to reduce cases of theft.
Can a dormant account receive money? Yes, a dormant account can receive money. But you will need to reactivate the account to access the money. This will lead you to think of how to activate a dormant account. And what is required to reactivate the account?
How to get money from a dormant account
If money has been sent to your Equity Bank dormant account, you will have to follow the above steps to reactivate your account.
Once the account is reactivated you can withdraw the money from the counter. Or request for an atm card registration if you do not have and access to the money from the atm machine or Equity Agent shops.
How long before a bank account becomes inactive
What is the difference between inactive and dormant accounts? The difference is the time in which the account stays without any transaction made In or out of the account.
An Equity Bank account becomes inactive when there is no activity happening within the account for a period of 12 months. If the account remains in the same state for another 12month, it then becomes dormant.
Can a bank account be closed due to inactivity? No, it can not be closed due to this state. After the given period elapses, it only changes the state from inactive to dormant. At the dormant state is when the account is at risk of closure.
How do I know if my bank account is active or not? You can know if you have not used the account in any activity at the given time. When the bank puts your account in an inactive state, they at the same time limit withdrawal of money from the account. It also stops all the transactions through the atm machine or at the agent shops.
Read Also: How to link PayPal account to Equity bank account?
Sent money to a dormant account?
What happens if money is sent to a dormant account? The money will remain on the account until you reactivate the account. When you activate the account, you will be able to access the money.
If there was also money in the account when it became dormant, you will also not be able to access the money until you activate the account.
How long account can remain dormant
If an Equity Bank account remains at the dormancy state for about 5 years, the funds in the account are declared unclaimed assets. This is according to section 22 of the Unclaimed Financial Assets Authority act of 2011, and the account is closed. However, the member is requested to collect the funds, failure to which the bank proceeds to deliver the fund to the authority.
Once the account is closed, the bank will contact you for the way forward on how to get your funds. But if you had any pending loans or areas, the bank would deduct and refund you the remaining amount.
Equity Bank contacts
If you will have any concerns or clarification you can write or reach the Equity Bank with the following contacts.
Equity bank head office
P.O. Box 75104-00200
Nairobi, Kenya
- Equity Bank Head Office location: upper hill, hospital road, equity Centre, 9th floor
- Helpdesk contact: 0763063000
- Mobile number: 0763026000
- Email address: info@equitybank.co.ke
- Official Facebook page: Equity Bank Kenya
- Official Twitter handle: @KeEquityBank
You can as well visit any Equity Bank Branch around you. On weekdays, Equity Bank Offices open from 8 am to 4:30 pm while on Saturday is from 8 am to noon.
Conclusion
This article provides general knowledge of how to activate a dormant Equity Bank Kenya account. If you need to find more info it will be better to contact Equity Bank Kenya customer care with the contacts above. I hope you find all you need to know about a dormant account.
