How to check DStv balance

  DStv

Multichoice pre-paid entertainment dots most Kenyan households and entertainment spots. However, nothing gets you off balance like the conspicuous mail icon on the top corner of your screen (a reminder of pending expiry of your subscription) when you thought everything was okay. Which begs the question, how do you check your DSTV balance?

Multichoice offers its customers easy ways to confirm their balances and the pending expiry of their subscriptions. If you are wondering how do I check my Dstv balance here are some of the ways.

Use SMS

  • Compose a text
  • Type Bal (space) your smartcard number (10 digits)
  • Send the message to 22788
  • You will receive a message of your balance from DSTV
  • Go to DSTV website
  • Use the link http://eazy.dstv.com/en/ke
  • On the website dashboard’s click on Service
  • You will be redirected to a page that requires your sign in
  • You will be required to fill your surname or Mobile number and Smartcard number.
  • You can click on “My account “to find out about your balance.

Using DStv connect

Alternatively, you can sign in using DStv connect (you register for this service). The service allows you to access your balance and login since your account details and customer ID are synced.

Contacting customer care

If you find all the above tasking, you can opt to contact customer care directly.

If you need an instant response, then it’s advisable to call customer care line: 0711066000

The service agents will guide and check your balance but there is a need for proof of ownership.

Another relatively swift method is through the use of social media

You can now direct message DSTV Kenya directly to check your DStv account balance. Ensure you provide personal details and account number.

Email is one other option but it may not be as swift as the other two especially at night. In case you find this option suitable you can email DStv on Dstvkenya@multichoice.co.za.

There are plenty of ways you can use to check your balance. These are some of the ways you can confirm your balance before making any payments.